The trace showed where. But what happened in that moment?
Something must have captured the details.
trace: order #8842trace_id: a1b2c3d4e5f6
gateway
GET /checkout
210ms
OK
api
process order
183ms
OK
database
INSERT orders
180ms
ERROR
The trace shows an error in the database span at 10:42:17. It took 180ms and failed.
But what actually went wrong? What error message? What data was involved?
Can the trace alone tell you the specific error message?
Something did capture the exact moment of failure. Look at what appeared.